Tobermory Village Campground & Cabins Reviews

Jul 19, 2015

Melodyzhang

I was there as a: Overnight Tenter, Single person/couple  

The front desk clerks were quite rude and blamed us for not knowing additional cars were not allowed when nothing was specified on their website. We ended up paying for two campsites just to not break the one car per campsite rule that was not clearly told to us. We ended up spending twice the original amount. Two sites just for the two of us because my husband caught up later hence brought an extra car? The woman with the blond hair spoke sarcastically to my husband so many times that I had to ask her to stop. When I did she said she was frustrated and that we should be more understanding. Unprofessional service and ended up leaving with a bitter feeling.

Tobermory Village Campground & Cabins: Thank you for taking the time to write a review. We appreciate your comments and apologize for any inconvenience you may have had. We were very surprised to read about your experience for several reasons. You mentioned that you camped with 2 adults and needed to take a second campsite only for a second vehicle. Our website actually offers the option of adding a second vehicle to your campsite so we were curious as to how many people, tents, and vehicles you actually camped with. A representative from Camping in Ontario contacted you to obtain this information and in your reply you declined to provide that information to us. That's unfortunate because with only 2 adults on a campsite it is absolutely no problem to add a second vehicle. The scenario you described is unfortunate but it wouldn't occur here. We wish you the best for the remaining summer camping season!