Jul 22, 2018
I was there as a: Overnight Tenter, Family with children
Absolutely disgusted how the way The owners Diane and John treated a sale and recent camping experience. Wednesday I made the 2hr trip to ensure this camp ground would be appropriate for my family of 8 along with 2 family’s of 4 and 5 leaving us with a family of 17 members. Upon reservation we knew there was a total fire ban warning. But Diane assured apon making the reservation that a propane fire was aloud, along with a key to a designated private washroom due to the high number of people in our group.
Apon arrival on friday evening at 7:30pm we had met John and Amy. Paying out our site at 84$ cash each family and asking for the key for the washroom, followed with no receipt. We were told that it would be brought up to our site. The site itself arriving had garbage still on the ground amoung owners new puppy poop that had not been pick up. Along with bees burying nests all over the ground. Diane had come up stating after already been assured apon booking with her regarding the washroom, that this will not be available due to the key they had was for the whole park.. and provided 2 buckets to go in.. :-( later on that evening we began to set up the propane fire, to find that less then 2 hrs later the owner John rudely approaches stating we need to turn it off due to the total fire ban. A huge turn off followed the next morning when the remaining trailer folks are walking right through ur tenting area with no privacy .
After doing research and taking a drive out to the local O.P.P station the total fire ban opts out propane fire pits that clearly have an on and off switch. I approached Diane, after lunch on Saturday and she apologized claiming she would get back to me saying it’s her husband that makes the “outside rules” and she would let me know later on. Around 7:30 I sent my husband down to the office to enquire and John regardless of prior arrangements upon booking doesn’t care what was said, or the OPP he will not allow.
I called and asked John to come to the site and personally apologize and refused and offered nothing but an excuse that he doesn’t care what was said by his wife Diane, it’s not happening he will not honour any rebruisement payment is made in full and could care less if we were to leave. We ended up packing 3 cars at 10 pm at night and making the 2hr journey home.
It’s not the fact of not wanting a fire, just don’t be dishonest to your customers to get a sale. If your not honouring what was said you should give payment back.
I wouldn’t reccommend to anyone. When your told lies just to accumulate a sale that’s dishonesty john and Diane at homestead trailer park
Word of advice make sure everything’s written in paper. If it sounds to good to be true it’s probably no good. Never pay cash always have a paper trail.